Privacy policy
Last Updated: 14-04-2026
At Padel Source, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and how cookies work on our site.
Information We Collect
When you visit our website, place an order, or interact with us, we may collect:
- Personal details: name, billing and shipping address, email, phone number.
- Payment information: processed securely through Shopify Payments, Stripe, or PayPal (we do not store your card details).
- Order history: what you bought, when, and how you paid.
- Account information: if you create an account with us.
- Marketing preferences: your opt-in choices for emails and offers.
- Website usage data: cookies and analytics (see Section 6).
How We Use Your Personal Information
We use your information to:
- Process and deliver your orders.
- Provide customer service and support.
- Send updates if you’ve opted in (e.g. newsletters, promotions).
- Improve our website and product offering through analytics.
- Meet legal, tax, and accounting obligations.
Cookies, Tracking Technologies and Advertising
Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and improve your shopping experience.
We use cookies, pixels and similar tracking technologies to collect information about how visitors interact with our website and Services. These technologies help us understand user behaviour, improve website performance, and measure the effectiveness of our marketing.
For example, we use tools such as the Meta Pixel and Conversions API provided by Meta Platforms Inc. (Facebook and Instagram). These tools allow us to track certain actions users take on our website, such as visiting pages, viewing products, adding items to a cart, and completing purchases.
The cookies we use include:
- Essential cookies: required for the website to function (e.g. cart, checkout).
- Performance cookies: help us understand how the site is used (e.g. Google Analytics).
- Marketing cookies: used to deliver personalised ads (e.g. Meta Ads, Google Ads).
The information collected may include your IP address, device information, browsing behaviour and interactions with our website. This information may be shared with advertising partners such as Meta to help us analyse and improve our marketing efforts and to deliver relevant advertisements to you on other platforms.
We will only use non-essential cookies and tracking technologies (such as marketing and analytics tools) where you have provided your consent through our cookie banner.
You can control the use of cookies through your browser settings. Please note that blocking certain cookies may impact your shopping experience.
Sharing Your Information
We only share your data with trusted third parties to help run our business
- Shopify (website host and store platform).
- Payment providers (Shopify Payments, Stripe, PayPal).
- Delivery companies (to ship your orders).
- Analytics & marketing tools (e.g. Google Analytics, Meta Ads) — if you have consented to cookies.
- Affiliate tracking tools
We never sell or rent your personal data to third parties.
How Long We Keep Your Data
- Order records: up to 6 years (for legal/tax obligations).
- Customer accounts: until you request deletion.
- Marketing data: until you unsubscribe or withdraw consent.
Affiliate Programme Data
If you apply to or participate in our affiliate programme, we may collect and process additional information, including:
- Your name, email address, and account details
- Payment details required to process commission payouts
- Your unique affiliate links and discount codes
- Performance data, such as clicks, referrals, and sales generated
We use this information to:
- Track and attribute sales made through your affiliate link or code
- Calculate and process commission payments
- Manage and improve our affiliate programme
Affiliate tracking may use cookies or similar technologies to identify referrals and attribute purchases. These cookies are subject to the same consent rules outlined above.
We will only use affiliate data where necessary to fulfil our agreement with you or where we have a legitimate interest in operating and improving our affiliate programme.
Your Rights (GDPR)
You have the right to:
- Access the personal data we hold about you.
- Correct or update your information.
- Request deletion of your data (unless needed for legal reasons).
- Withdraw consent for marketing at any time.
- File a complaint with the ICO (UK regulator).
To exercise any of these rights, email us at support@padelsource.co
Security
We use SSL encryption and trusted third-party providers (Shopify, Stripe, PayPal) to protect your personal information. While no method is 100% secure, we take all reasonable steps to safeguard your data.
Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
